The Era of Empathy

doubleb
In my mind the word of the year seems to be "empathy." It's a time in history when we certainly need a more empathetic understanding of our fellow humans. What are their struggles? Their goals? Their dreams? Let's focus more on what we have in common and less on what we don't.

A running second concept would be "diversity." From a business standpoint, the need for the former seems to be the driving trend toward the latter. In terms of recruitment and corporate culture, the buzz words of diversity and inclusion are seemingly top-of-mind. Businesses are looking at ways to empower and nurture their remote teams, building stronger bonds and fostering greater awareness and tolerance for social, cultural and socio-economic realities. Helping teams thrive means creating a culture that rewards diversity and inclusion, which can also mean achieving a more vibrant, equitable and globally responsive brand. This can translate into economic rewards.

The empathy economy
In researching this topic, I came across something called "the empathy economy." The concept was described as a level of self-awareness, an aspiration to gain a deeper understanding of others through our own, possibly flawed perspective. Apply this lens to society and the empathy economy touches corporate leadership, governance and ethics, marketing, brand and more. "Empathy has a broader meaning that extends well beyond its dictionary definition of ‘the ability to understand and share the feelings of another'" says ThinkNow. "Empathy has become as essential to business success as the products and services a company offers."

The article went on to expound on three ways diversity and inclusion become key to the empathy economy:
1. A lack of diversity and inclusion negatively affects all aspects of corporate culture
2. Diversity and inclusion in marketing increase positive aspects of brand perception
3. Reaching diverse audiences will deliver more financial value 

This concept is supported and strengthened by another foundational tool of marketing: emotion.

Emotion is at the heart of everything we do as marketers, designers and copywriters. None of it matters if we don't touch the heart of our audience. Brand is built on it. Cultures are built on it.

How can we aspire to crack the golden nut that is emotion without a clear and honest appraisal of empathy? They are intrinsically linked. In fact, the process of design thinking is broken up into five specific stages, empathy being one of them: empathy, definition, ideation, prototyping, and testing.

Three ways
The article went on to expound on three ways diversity and inclusion become key to the empathy economy:
  1.  A lack of diversity and inclusion negatively affects all aspects of corporate culture
  2.  Diversity and inclusion in marketing increase positive aspects of brand perception
  3.  Reaching diverse audiences will deliver more financial value 

This concept is supported and strengthened by another foundational tool of marketing: emotion.

Emotion is at the heart of everything we do as marketers, designers and copywriters. None of it matters if we don't touch the heart of our audience. Brand is built on it. Cultures are built on it.

How can we aspire to crack the golden nut that is emotion without a clear and honest appraisal of empathy? They are intrinsically linked. In fact, the process of design thinking is broken up into five specific stages, empathy being one of them: empathy, definition, ideation, prototyping, and testing.

What creatives are saying
"The reality is that people make decisions based on emotion. Tapping into that
emotion and using it to drive business outcomes is the creative superpower."
 -- Adam Morgan, Executive Creative Director

"Nothing is more authentic than being transparent and empathetic."  
Stacy Martinet, VP Marketing Strategy & Communications, Adobe

“Leaders have to encourage and elevate creative thinking. It’s not enough to have a culture that tolerates creativity. Every meeting is an opportunity to reject the status quo — and we have to endorse creative problem solving and require it from our teams.” 
-- Sarah Kennedy Ellis, VP of Global Marketing, Adobe

Adobe report
In an Adobe report, The Future of Marketing is Creative, published by Adobe last year this is idea of empathy and emotion was essential to successfully navigating our pandemic-coined "new normal." The advice was summed up this way:

People need human connection, now more than ever.
  • Show customers and employees you genuinely care
  • Offer more value-added services and educational content
  • Foster community fellowship and sharing
  • Make the digital experience as rich as possible

These new tenets of business have transcended that "new normal." What we originally thought would be a passing trend, are now part of the fabric of business reality, destined to outlive the virus and lock-downs. Our workloads, attitudes and strategies have forever changed.

So, to sum all this up, I buy into the empathy economy and champion the need for empathy, diversity and fellow-feeling. I intend to incorporate these concepts into every project I touch. That might mean asking the hard questions of clients and stakeholders: 

  • How can we elevate the goals of this project to be more than getting that next lead or enticing that next CTA? 

  • How does this asset make one feel? What unsaid value is being represented?

  • Are we representing a bigger mission and reflecting a positive message that is empathetic to your audience,
          nurturing to your employees, and empowering to society at large? 

Let's show emotion, heart, and fellow-feeling, embracing a kaleidoscope of humanity, in every word and pixel we promote.
By Barbara Bogue 22 Aug, 2023
Thought leadership is a huge part of social media for your b2b brand. And seeing that social media is leading the game over traditional advertising or product marketing, the stakes are ever higher to get it right. Have you fully defined and honed your brand voice? Are you capitalizing on your uniqueness in all of your thought leadership channels? Let’s explore how to define and leverage your unique thought leadership voice to build your street cred – affecting everything from recruitment and attrition to lead generation and your and bottom-line. B2b wins with thought leadership The value of thought leadership is undeniable. 40% of b2b marketers say they’re able to link business wins directly back to specific pieces of thought leadership content. In fact, thought leadership is said to be one of the most effective tools any b2b can wield to demonstrate value, especially in a tough economy. The awareness-building capability of thought leadership can impact the building of new partnerships, acquiring new users and prospects, as well as establishing a corporate reputation that attracts and retains valuable employees. Thought leadership benefits fall into one or more of these categories: Building trust and credibility Differentiating your brand from others Engaging with C-suite prospects, leaders and influencers Winning advocates and early adopters; driving growth Establishing a foundation for marketing content Identifying new industry categories Find your own unique voice With the value opportunity clear, the next step is defining and honing your own unique voice. This takes time and some trial and error. Start with this homework: Know your brand: Be clear on your USP and how you differentiate from others in the market. Have a clear mission and vision (your mission is your what/why that defines what your do; your vision is your inspirational rally cry for the future). Know your audience: Y ou must be clear on who you’re talking too. Thought leadership is about knowing the unique challenges of your users, the industry at larger and your place within it. This requires a deep and tuned-in perspective. Know what matters to your tribe. Tell your story: To capitalize on thought leadership for growth, you must have a clear and relatable story. Weave that origin and vision into every opportunity to draw relevant insights relevant that leverage your point-of-view. Your story must be about the greater “why” while also being personal. Stick to a plan: Thought leadership efforts are not willy-nilly. They should tie into a complete content strategy and within your messaging matrix for your brand. While being flexible enough to jump at media opportunities, don’t lose sight of the three points above, no matter what kind of thought leadership outreach it is. Be actively sharing: Always. Your efforts should be borne out of generosity and a willingness to teach (not to make a profit). Share with purpose and genuine desire; the rest will naturally fall into place. As you earn the respect of those you are helping your leadership will become self-evident and continue to grow in impact. Build street-cred with various tactics As you craft thought leadership opportunities into your content strategy, there are various tactics you can use. Most of them are some combination of current or future-looking trends or strategies, and your unique advice. Think of yourself as the mentor to the rest of the market, and carve out ways to share your wisdom. Present: Define present challenges and give advice for how to overcome them. This might be specific tools, strategies, feature sets or other advice. Remember, you’re a few steps ahead of those that follow you. How can you share what you’ve learned and what has worked for you, to make their journey better? Share research and expertise. Conduct research and share it with the industry. As a leader, you have more access to information or other thought leaders. Leverage your position to gain insight and expertise that others can use int their own practice. Forward-thinking: Identify trends you see in the industry, market or parallel markets that may impact your work. Offer these insights as a forward-thinking perspective. What do they mean? How will these trends inform future decisions? How have you navigated them successfully? Challenge conventional thinking. Being provocative is part of the role of thought leaders and mentors. They challenge us to not just follow the pack, but to forge our own way. How can your insight inspire a new path for someone to follow? If you could do something again, how would you change your course? Provide a roadmap pr a vision for the future . This could be short or long-term. This might be idealism at its finest, paving the way for a provocative shift in the way business is being done. Or it might be a subtle prediction of what new trends we might see down the line in the next year or so. Pull out your magic 8-ball and have at it. You’ve got the tools, now lead With these tips and all your tremendous experience, you’ve got what it takes to build a reputation worthy of imitation. Don’t let imposter syndrome slow you down. We’re all at different points along the professional roadway. Wherever you are, others are still making their way behind you. You can lead and inspire them. So, craft your messaging around your unique brand voice and start building that street-cred. Just remember these three cardinal rules: Be focused, be consistent, and be yourself. _______ If you need help injecting some with thought leadership content ideas or finding your brand voice for your b2b, feel free to reach out . Let’s chat about your brand and how we can make it anything but boring!
By Barbara Bogue 11 Jun, 2023
We'll review 8 key design principles that are the foundational building blocks for just about any design solution, used alone or combined. They also have parallel interpretations that can be applied to branding and/or content creation. Let’s see how.
lift your brand from boring
By Barbara Bogue 08 May, 2023
If you’re like most B2B CMOS, Directors and VPS you’ve got a lot of demands on your time. Your in-house teams are tasked with lead generation, nurturing, thought leadership, sales enablement, product messaging and channel building…I could go on. It’s a lot! And oftentimes, KPI demands are getting, well, more demanding, while your teams and budgets are getting slashed. Does less time ever translate into less creativity? Oooh. Bad choice. Last thing your audience wants from you is boring. So, don’t sacrifice the creativity.
Show More

Subscribe

Share by: