Your Website Copy is Lazy.

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Your Website Copy is Lazy. Here’s Why and How to Fix it.

Is your Website Copy Lazy? Ineffective?

 

Here’s a test:

  • Select a key phrase from your home page about your company or product and run a quick Google search. Does the same or similar phrasing turn up on numerous competitor sites? DOH!

Or try this one:

  • Search your own website for the phrase: “…for all your [fill in your offer] needs.” If that phrase is used, shame
    on you, website copywriter. Surely you can do better.
    LAZY!

 

Customers find you via your website. It’s how you explain what you have to offer and that you can solve user’s problems. It’s where you convince users to choose you and not another provider. Your website is too important to let uninspired, unclear copy get in the way.

 

Optimize your website copy to make every word click. Every sentence and headline must work hard and hit home. And even when you get it right, phrases and messaging will change over time. So, your website may need a copy refresh to reflect those nuances and stay top-notch.

 

Truth is, most company websites should consider a redesign every 2-3 years. That task is often simplified by reusing existing copy as much as possible. But in reality, websites should consider a copy refresh every 6-months to a year, so as to avoid stale, inconsistent, or misleading messaging.

 

Reasons to Refresh Your Copy Now

There are several reasons why you should give your website copy a refresh. For every “why” there’s a “how” you go about doing it. Here are the whys. Then we’ll break down the how.


Why you need to refresh your copy:

  • Copy was always an after-thought
  • Analytics indicate what isn’t working
  • SEO and keyword trends
  • You pivoted on pain-points
  • New products or services
  • Competitive landscape or offerings
  • Your brand voice is lost in the noise


Now You Know Why. Here’s the How

Now that you understand the reasons to go about a website copy refresh, let’s walk through a few strategies of how to go about doing it.

1.    Check in with your customers.

Customer feedback is gold. Try a survey or run a few informal interviews with your key customers. Or you might invest in user-testing of your website. Also, your sales reps are a valuable touchstone to what your customers are thinking. Ask them what they’re hearing from customers and prospects. Are those issues, questions and concerns addressed in your current messaging? If not, a copy refresh is needed.

 

2.    Revisit goals and set new ones.

Your analytics will reveal what content is working and where your website needs work. You can look at conversion testing software and consider ways to improve your messaging architecture. A/B testing can greatly improve form completion, downloads, sign-ups and more. So, use your marketing analytic tools to address these issues one-by-one, then employ a copywriter to optimize each opportunity.

 

3.    Create a brand matrix and pillars.

Along with annual marketing planning, create a messaging matrix which reflects any changes to your core value messaging, product offerings and customer pain-points. Then use these documents to inform all of your existing website copy and refresh it accordingly.

 

4.    Remove and repurpose content.

Examine which content is obsolete and remove it from your website. Then review your evergreen content and key product messaging. Refresh and repurpose those assets and the website copy that promotes them. This keeps your content marketing engine primed, without having to start from scratch. And your messaging remains consistent and on-point.

 

5.    Build trust and authority.

The longer you’ve been in business the more proof and trust-building sources you’ve acquired. Keep this content fresh by reviewing (or creating) case studies, customer success stories, testimonials, and awards messaging. Don’t forget the impact this content can have on your About Us section and recruitment pages. Are your employee benefits policies up-to-date and reflecting today’s job market?

 

6.    Make content interactive and responsive.

Consumers want websites that are mobile-optimized and interactive. Users want more videos, animation, kinetic text, parallax designs and motion in general. But UX is paramount, so it has to function well on all devices, including buttons and form fields. Create new interactive content as needed and write well-crafted copy for every micro-action to maximize user experience.



Get the Most Out of Your Website Now

Imagine you’re at a singles bar and your opening line falls flat….FAIL! Don’t let that be your user’s website experience.

 

Instead, make every work count with a systematic and frequent website copy refresh project. Reach out to a website copywriting expert who fully understand the nuances and techniques employed by effective ecommerce websites like yours.

 

These techniques might include:

  • Brand personality and tone
  • Scannable content
  • Benefits addressing ‘what’s in it for me?’
  • Customer-centric storytelling
  • Educational copy: show, don’t tell
  • A sense of anticipation and urgency

 

If you need help with this or any other copywriting project for your b2b, feel free to reach out. Let’s chat about your website copy and how we can kick it into gear, remove the lazy language, and fix those copy fails.

By Barbara Bogue 22 Aug, 2023
Thought leadership is a huge part of social media for your b2b brand. And seeing that social media is leading the game over traditional advertising or product marketing, the stakes are ever higher to get it right. Have you fully defined and honed your brand voice? Are you capitalizing on your uniqueness in all of your thought leadership channels? Let’s explore how to define and leverage your unique thought leadership voice to build your street cred – affecting everything from recruitment and attrition to lead generation and your and bottom-line. B2b wins with thought leadership The value of thought leadership is undeniable. 40% of b2b marketers say they’re able to link business wins directly back to specific pieces of thought leadership content. In fact, thought leadership is said to be one of the most effective tools any b2b can wield to demonstrate value, especially in a tough economy. The awareness-building capability of thought leadership can impact the building of new partnerships, acquiring new users and prospects, as well as establishing a corporate reputation that attracts and retains valuable employees. Thought leadership benefits fall into one or more of these categories: Building trust and credibility Differentiating your brand from others Engaging with C-suite prospects, leaders and influencers Winning advocates and early adopters; driving growth Establishing a foundation for marketing content Identifying new industry categories Find your own unique voice With the value opportunity clear, the next step is defining and honing your own unique voice. This takes time and some trial and error. Start with this homework: Know your brand: Be clear on your USP and how you differentiate from others in the market. Have a clear mission and vision (your mission is your what/why that defines what your do; your vision is your inspirational rally cry for the future). Know your audience: Y ou must be clear on who you’re talking too. Thought leadership is about knowing the unique challenges of your users, the industry at larger and your place within it. This requires a deep and tuned-in perspective. Know what matters to your tribe. Tell your story: To capitalize on thought leadership for growth, you must have a clear and relatable story. Weave that origin and vision into every opportunity to draw relevant insights relevant that leverage your point-of-view. Your story must be about the greater “why” while also being personal. Stick to a plan: Thought leadership efforts are not willy-nilly. They should tie into a complete content strategy and within your messaging matrix for your brand. While being flexible enough to jump at media opportunities, don’t lose sight of the three points above, no matter what kind of thought leadership outreach it is. Be actively sharing: Always. Your efforts should be borne out of generosity and a willingness to teach (not to make a profit). Share with purpose and genuine desire; the rest will naturally fall into place. As you earn the respect of those you are helping your leadership will become self-evident and continue to grow in impact. Build street-cred with various tactics As you craft thought leadership opportunities into your content strategy, there are various tactics you can use. Most of them are some combination of current or future-looking trends or strategies, and your unique advice. Think of yourself as the mentor to the rest of the market, and carve out ways to share your wisdom. Present: Define present challenges and give advice for how to overcome them. This might be specific tools, strategies, feature sets or other advice. Remember, you’re a few steps ahead of those that follow you. How can you share what you’ve learned and what has worked for you, to make their journey better? Share research and expertise. Conduct research and share it with the industry. As a leader, you have more access to information or other thought leaders. Leverage your position to gain insight and expertise that others can use int their own practice. Forward-thinking: Identify trends you see in the industry, market or parallel markets that may impact your work. Offer these insights as a forward-thinking perspective. What do they mean? How will these trends inform future decisions? How have you navigated them successfully? Challenge conventional thinking. Being provocative is part of the role of thought leaders and mentors. They challenge us to not just follow the pack, but to forge our own way. How can your insight inspire a new path for someone to follow? If you could do something again, how would you change your course? Provide a roadmap pr a vision for the future . This could be short or long-term. This might be idealism at its finest, paving the way for a provocative shift in the way business is being done. Or it might be a subtle prediction of what new trends we might see down the line in the next year or so. Pull out your magic 8-ball and have at it. You’ve got the tools, now lead With these tips and all your tremendous experience, you’ve got what it takes to build a reputation worthy of imitation. Don’t let imposter syndrome slow you down. We’re all at different points along the professional roadway. Wherever you are, others are still making their way behind you. You can lead and inspire them. So, craft your messaging around your unique brand voice and start building that street-cred. Just remember these three cardinal rules: Be focused, be consistent, and be yourself. _______ If you need help injecting some with thought leadership content ideas or finding your brand voice for your b2b, feel free to reach out . Let’s chat about your brand and how we can make it anything but boring!
By Barbara Bogue 11 Jun, 2023
We'll review 8 key design principles that are the foundational building blocks for just about any design solution, used alone or combined. They also have parallel interpretations that can be applied to branding and/or content creation. Let’s see how.
lift your brand from boring
By Barbara Bogue 08 May, 2023
If you’re like most B2B CMOS, Directors and VPS you’ve got a lot of demands on your time. Your in-house teams are tasked with lead generation, nurturing, thought leadership, sales enablement, product messaging and channel building…I could go on. It’s a lot! And oftentimes, KPI demands are getting, well, more demanding, while your teams and budgets are getting slashed. Does less time ever translate into less creativity? Oooh. Bad choice. Last thing your audience wants from you is boring. So, don’t sacrifice the creativity.
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